User support forums

In 2005, h2index’s user support clients suggested they would value meeting peers from other global companies to share ideas and discuss current issues. We have subsequently held several forums for senior end user support (EUS) executives in the USA and Europe. Each forum has been well attended with strongly positive delegate feedback.

The forums are deliberately restricted in size (10 to 18 delegates) to promote open discussion and idea exchange in an informal but structured environment.

The agenda is driven by the participants, but typically includes an external speaker presenting on a “hot topic”, h2index providing a review of the main lessons that we’ve encountered during our recent work, and other interactive sessions. There is ample opportunity to meet and interact with other participants both in the agenda sessions and in between.

In previous events participants have benefited from understanding the approaches that others have taken (both good and bad) to the management of vendors, service metrics, channel strategies, customer satisfaction, tools and personnel. They have also been able to establish enduring contacts with their peers in other major corporations.

We typically start the forum early and aim to finish mid-afternoon, to facilitate delegates’ travel schedule. h2index host a dinner, included in the cost, on the evening before for those delegates who are able to join us.

There is a small charge to cover the costs. Each company may send up to three delegates.

Would you be interested in attending the user support forum? Let us know.