Microsoft Online Services
Over the last two years, Microsoft’s Online Services (BPOS) have become an increasingly interesting option for large corporations. They are now providing key components of collaboration services for several multinationals. We first became involved in mid-2008 when a prospective user – a very large international manufacturing business – asked us to research the experience of other companies who were early adopters. Our client wanted to understand the pitfalls prior to deciding their messaging and collaboration strategy. We were able to identify and interview all the large-scale users at that time. By reviewing and analysing these responses, we were able to give our client a considered view of:
- The risks that they faced in adopting a service then unproven on the scale required
- How they could mitigate these risks
- How the claimed advantages of the service worked out in practice
- Where they needed to pay particular attention in the implementation of the service itself
- What the critical management and operational processes were.
Our client decided to go ahead with the Microsoft solution. They are currently in the process of migrating around 100,000 users in more than 100 countries to the service. We have subsequently worked with a number of large Microsoft Online users and potential users, distilling experience and transmitting best practice. We also facilitate a forum of very large user corporations based in Europe, facilitating common approaches and ways of working with Microsoft. If you would like to be part of this work, please contact us.