Unified Communications Forum – May 2013

The latest h2index unified communications (UC) forum was hosted by AstraZeneca in London in May 2013. Ten large multinationals attended representing a range of industries including pharmaceuticals, chemicals, energy, consumer goods, finance and professional services.

Lync has clearly become the UC platform of choice. As previously reported, IT managers’ biggest headache is managing demand effectively.

The greatest business benefits arise when IT integrates with other areas of the business. One powerful alliance involves IT working with both HR managers and real estate managers. HR managers develop workplace policies for mobile and home working. Real estate managers reduce and rationalise a company’s office footprint. Combining these three strands results in an appropriate platform for change.

Lively debates about potential IT cost savings highlighted the considerable impact of Enterprise Voice through:

  • Reduced call costs through toll bypass as international calls are made a local rates in the destination country
  • Reduced PBX line charges when desk phones are removed.
  • Avoiding the cost of replacing old PBXs

A summary of the forum’s discussions is available here.

The unified communications forum meets twice a year and the next meeting will be in October 2013. We work hard to ensure that the organizations in any one forum are of similar scale, face similar issues, and involve senior representatives directly responsible for the specific topic.

If you would like to join any of our forums, please get in touch.