How not to create a legacy – part 3

Are high levels of customization of PC environments really necessary? This is the third part in a series about the difficulties IT managers face as they attempt to build something today that isn’t a legacy tomorrow:

Many companies continue to devote substantial resources to engineering a custom built PC environment. This quickly becomes a constraint: it is often incompatible with new and upgraded software removing an organization’s agility – its ability to react swiftly to new opportunities to improve productivity.

It’s not just about PCs, h2index knows one organization that customized its Apple environment to the extent that when staff take their machine to Apple stores to get support they are told that the device is broken. Maybe the customization has gone too far.

Given companies’ reasonable concerns about security and the obvious benefits of ease of use and ease of access, the pressure to re-engineer the desktop is understandable. But every company does it very differently – why is this? In contrast, h2index also sees a few corporations that give their employees virtually standard PCs. Which makes one wonder, what do organizations really have to do?

Now they have the chance to find out. Consumerisation or “bring your own computer” gives companies an opportunity to evaluate the minimum requirement and lower the level of customization, in fact it is forcing them to re-evaluate.

Phil Hopley, partner h2index: “It is important that our decisions about desktop re-engineering today don’t prevent us from doing valuable things tomorrow.

The first part of the legacy series is here and the second part is here.

h2index is proposing to run a shared research project (where the cost is shared by all the participants) to investigate these issues and determine which policies and approaches companies have found successful in enabling them to evergreen. If you are interested in taking part, please contact us.