Forum: Microsoft Office 365

h2index facilitated the thirteenth European forum for enterprise users of Microsoft Office 365 (whose service scope is Exchange, SharePoint and Lync) on the 9th and 10th May 2012 hosted by Novartis in Basel. The other attendees were Aviva, Nokia, GlaxoSmithKline and Shell. This customer-led group is unusual because although Microsoft attends, it does not sponsor the forum or define the agenda.

The first day focused upon the practical issues of performance, operations and process. The second day concentrated upon policy, direction, and how customers derive business value from the service.

Over the life of this forum, the group has provided input to Microsoft’s Service Management as a Service (SMaaS) team to improve Microsoft Office 365 and, during this time, considerable progress has been made.

The group is in its fourth year and the criterion for membership is to be either using, or committed to using, Microsoft Office 365. There is a small annual charge. Meetings are constructed so that senior Microsoft managers participate and engage with the group directly on the issues of the moment.

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Our forums are designed for large scale enterprises (tens of thousands of employees), operating in multiple countries. We work hard to ensure that the organizations in any one forum are of similar scale, face similar issues, and involve senior representatives directly responsible for the specific topic. If you would like to join any of our forums, please contact us.