Enterprise-wide IT strategy – sometimes big fish can learn from little fish

Following an IT services desk strategy project carried out by h2index for a UK-based multinational consumer goods company – a new approach to end-user services was introduced. This new approach paid much greater attention to the inter-personal skills and cultural response of service desk operators. After being taken over by a major US-based multinational, the new company recognised the significant benefits of the innovative approach
and is now rolling out this methodology across all its operating units.