our understanding of IT practice in the world’s largest companies
User services is evolving rapidly. Discover what others are achieving and how to improve global service desk and desk-side support.
What works for you & what doesn’t?
Lync, Office 365, Cisco and a multitude of unified communications options enable big improvements in how people work together, their productivity and satisfaction, and cost.
Learn how your peers exploit them?
What are the advantages and pitfalls?