Helping IT managers achieve their objectives by exploiting
our understanding of IT practice in the world’s largest companies
User support
Workplace collaboration

User services is evolving rapidly. Discover what others are achieving and how to improve global service desk and desk-side support.

What works for you & what doesn’t?

Lync, Office 365, Cisco and a multitude of unified communications options enable big improvements in how people work together, their productivity and satisfaction, and cost.

Learn how your peers exploit them?

Many IT services are already in the cloud: what else could move there? How to manage the security and regulatory concerns?

What are the advantages and pitfalls?

Our extensive network of senior IT managers in large multinationals makes our user groups insightful and our research incisive.

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“We were presented with a huge amount of useful information which would have been difficult for us to gather otherwise. The findings have energized us and given us new impetus.”
David Peltzman, VP End User Advocacy, GlaxoSmithKline